Do I need a patch test before colour?
Yes, for any tint or lightening service if it is your first colour visit with us or your last one was more than six months ago. It takes five minutes, needs to happen at least 48 hours before the appointment, and can be done any time the studio is open.
Can you cover grey completely?
We can. We will also talk you through blended coverage first, because a solid opaque result needs a root appointment every four to five weeks, while blending stretches comfortably to eight or nine and grows out without a hard line.
What happens if my hair needs more time than booked?
We tell you at consultation, before anything is mixed, and give you the revised time and price then. If the extra time is not available that day we will finish a safe stage and book the rest rather than rush the result.
Should I bring a reference photo?
Please do — two or three, including one you like and one you do not. Photos of hair in daylight are far more useful than filtered ones, and we will be straight with you about what your natural base and colour history can reach in one visit.
How late can I arrive?
Up to ten minutes and we will usually still complete the service. Beyond that the appointment may need to be shortened to the time remaining, because the chair after yours is held for someone else.
Do you cut children's hair?
Yes, from around age six, booked as a short-hair or trim appointment. It helps to choose an early slot when the studio is quieter, and a parent or guardian stays in the room for the whole appointment.